Terms & Conditions for Online shop A.P.C.
GENERAL CONDITIONS FOR ONLINE SALES (CONSUMERS)
RECITALS
The General Conditions of Sale detailed below (hereinafter referred to as the “General Conditions”), govern, to the exclusion of all other terms, the contractual relations between any non-professional user of the Online shop A.P.C. website (hereinafter referred to as the “User” or “You”) and the merchant, Online shop A.P.C. website (hereinafter referred to as “Online shop A.P.C.”). These General Conditions shall be the sole applicable conditions and supersede all other conditions, save as otherwise exceptionally provided in advance, expressly and in writing.
Online shop A.P.C. may need to amend certain provisions of its General Conditions without notice and, accordingly, these conditions must be re-read before any order is placed on the Online shop A.P.C. website (hereinafter referred to as the “Website”).
The General Conditions are accessible at any time on the Website and prevail, if applicable, over any other version or any other contradictory document. Such amendments shall be binding upon their being put online and shall not apply to contracts concluded previously. Each purchase from the Website is governed by the General Conditions applicable at the date of the order.
The User acknowledges having read these General Conditions and accepted them by checking the box provided for this purpose, before completing an online order. By checking this box, You undertake to abide by these General Conditions and by the Conditions of Use herein.
Online shop A.P.C. uses the Website to offer for sale textile products and accessories manufactured by and/or for Online shop A.P.C. or its commercial partners, if any, (hereinafter referred to as the “Products”) to Users browsing the Online shop A.P.C. Website. The principal characteristics of the Products are shown on our Website.
It is hereby stated that the purchase of Products on the Website is reserved for non-professional, natural persons aged 18 years or over who have full legal capacity. The Website does not allow the purchase of Products for resale. In this respect, the User’s attention is especially drawn to the fact that his/her orders must not exceed twenty (20) Products per order. Online shop A.P.C. may also, at its discretion, reject any order that is abnormal in character. Any order of a Product offered for sale on the Website implies the User’s full and unreserved acceptance of these General Conditions.
Placing an order
The Online shop A.P.C. Website is available 24 hours a day for You to place your order. The ordering process consists of three (3) steps. Once You have chosen your Products (size, colour and quantity) and submitted your order, You must:
- Select one of the three following packaging options for the above-mentioned Products:
- Option 1 – Standard packaging
- Option 2 – Gift packaging
. Option 2.1 Simple gift packaging
. Option 2.2 Gift packaging with personalised
- Create a new account or sign if you already have an account or order as a guest;
- Accept the General Conditions by checking the box provided for this purpose on your order summary page (entitled “Order review”);
- Choose your preferred payment method.
Once You have chosen your payment method, You must make the payment for your order, thereby concluding the sale contract binding You to Online shop A.P.C. The User shall verify the accuracy of his/her order and report any errors immediately. The creation of an account automatically activates a subscription to Online shop A.P.C. informational emails. To unsubscribe, from your account click on “newsletter” and uncheck the corresponding box.
Product information
Online shop A.P.C. takes the utmost care in putting information concerning the basic characteristics of the Products online, in particular by using detailed data sheets and numerous photographs illustrating the Products, in compliance with the highest market standards. Only Products appearing on the Website at the date of the Customer’s order are offered for sale. The Product and price offers shall be valid for as long as they appear on the Website.
Price
The prices charged are those displayed on the Website at the time of ordering. These prices do not include delivery costs. The Customer will be informed of the flat-rate amount charged for delivery when choosing their Product(s) and this will be invoiced at the end of the order, on the order summary page, in addition to the price of the selected Products.
Availability
The Products available for sale are those that appear on the Site (hereinafter “Online Products”); the offerings are valid for as long as they appear on the Site. If Online Products selected by the Customer are no longer available, Online shop A.P.C. will offer the Customer, where appropriate, Products available in partner stock locations (hereafter “Partner Stock Products”).
Secure payment
The price is payable in full, on the day the order is placed by the User. The following payment methods are accepted by Online shop A.P.C.: Payment by bank card (Carte Bleue, Visa or MasterCard), Payment by American Express card, Payment by PayPal, Payment by Shop Pay, Payment by Klarna (several payment options available depending on the country of delivery: 3 fee- and interest-free instalments, payment within 30 days, etc.).
Your order will be debited when shipped, provided authorisation to debit your account has first been received from the relevant payment centres, otherwise your order cannot be completed. The bank’s authorisation server is secured by S.S.L (Secure Socket Layer) encryption to provide optimum protection for all means-of-payment data, and at no time is any User banking data routed through Online shop A.P.C.’s I.T. system.
Under our commitment to payment security, we wish to inform You that Online shop A.P.C. performs a reliability check on the information received when an order is made. This step is part and parcel of our determination to curb Internet payment fraud and thus protect all consumers. Accordingly, the Online shop A.P.C. customer care team may require You, in certain cases, to provide additional information to enable us to confirm your purchase and dispatch your parcel.
Delivery terms and methods
Online shop A.P.C. delivers to numerous countries world-wide. When ordering from certain specific regions, we would ask You to log on to their dedicated websites. Your order will be delivered to the address supplied when the order is placed. Delivery consists of the transfer to the User of the physical possession or control of the Products.
Depending on the country of delivery, Online shop A.P.C. offers different delivery methods (such as Standard or Express). When the Customer’s order consists solely of Online Product(s) (hereinafter referred to as an “Online Order”): the Customer is responsible for choosing the delivery method when placing the order. However, if one or more Online Products are unavailable and the Customer has been offered one or more Partner Stock Products:
- When an order consists solely of Partner Stock Product(s) (hereinafter a “Partner Stock Order”), delivery will be made via one of the available methods;
- When the order consists of both Online Products and Partner Stock Products (hereinafter a “Mixed Order”), the order may be delivered in separate packages, and the Customer will be able to choose the delivery method for these from those available on the site. Partner Stock Products will be shipped in separate packages within a maximum of five (5) business days.
An order placed on a Saturday, Sunday or public holiday will be confirmed and processed on the next working day thereafter. Delivery costs are fixed and are invoiced to the Customer at the rate in effect on the day the order is placed. The exact costs will be clearly specified when the Customer places the order. You will be notified of the indicative date of delivery of your order on the site under “order summary”. Although the delivery times provided are merely indicative, Online shop A.P.C. undertakes to do its best to deliver the Products ordered by the Customer within these time-frames.
Your signature may be requested on delivery. If you are not present, a delivery note will typically be left, which will enable you to collect your package from the courier. Where a parcel is not received within the stated time, the matter is investigated with the carrier.
On receipt of his/her order, the User shall check the compliance of the Products received in performance of that order. Any anomaly affecting the delivery (namely: missing or damaged Products, damaged parcels) must first, without fail, be noted on the delivery slip in the form of handwritten, signed reservations. Following this, any anomaly must be reported as soon as possible after receipt of the Products to the Online shop A.P.C. customer care team. Online shop A.P.C. reserves the right to ask the Customer to return non-conforming or damaged Product(s). In the event of abnormal or unreasonable returns, Online shop A.P.C. may refuse to honour any future order.
Transfer of ownership – transfer of risks
The transfer of ownership of the Products to the User will take place after payment of the price by the latter, and this regardless of the delivery date of the Products. The transfer of risk of loss and damage to the Products will occur only when the User takes physical possession of them.
Right of withdrawal (“cooling off period”) with refund
In accordance with the applicable legal provisions, the User has a period of fourteen (14) days from the date of receipt to exercise his/her right to withdraw from the contract with Online shop A.P.C., without having to provide any explanation or pay any penalty, provided that the Product(s) is (are) returned in its (their) original condition, neither worn nor washed, within fourteen (14) days of communicating his/her decision to withdraw. The User shall return the Product(s) to Online shop A.P.C. at his/her expense. Online shop A.P.C. will reimburse all payments received from the User, including delivery costs, without undue delay and in any event not later than fourteen (14) days from the day on which Online shop A.P.C. is informed of the User’s decision to withdraw. Online shop A.P.C. will carry out such reimbursement using the same means of payment as the User used for the initial transaction, unless expressly agreed otherwise. For more detailed information on the return and refund procedure, please refer to our dedicated Refund Policy.
Warranty
The Products sold on the Website benefit from the legal warranty of conformity (Articles L.217-4 and following of the French Consumer Code) and the warranty against hidden defects (Article 1641 of the French Civil Code). In the event of a lack of conformity or a hidden defect, the User may choose between repair or replacement of the Product. However, if the chosen solution is impossible, disproportionate, or would impose a cost on Online shop A.P.C. that is manifestly unreasonable compared to the other solution, Online shop A.P.C. may proceed with a refund or a price reduction. The User is informed that he/she may decide to implement the warranty against hidden defects of the item sold within two years from the discovery of the defect.
Intellectual property
All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright, trademark, and patent law. These elements are the exclusive property of Online shop A.P.C. or its licensors. Any total or partial reproduction, modification, or use of these elements for any reason and on any medium whatsoever without the prior written consent of Online shop A.P.C. is strictly prohibited.
Personal data and privacy
Online shop A.P.C. collects and processes your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). The data controller is Online shop A.P.C. The personal data collected is necessary for processing your orders, managing your customer account, providing customer service, and, subject to your consent, for sending newsletters and promotional offers. You have the right to access, rectify, erase, and port your data, as well as the right to restrict and object to its processing. For more details on how we process your personal data and how to exercise your rights, please consult our Privacy Policy available on the Website.
Liability
Online shop A.P.C.’s liability towards the User, for all claims arising from the contract, shall in no event exceed the total purchase price of the Products giving rise to said claim. Online shop A.P.C. shall not be liable for any indirect damages, such as commercial loss, loss of profit, or loss of opportunity. Online shop A.P.C. shall not be held liable for any non-performance or delay in performance of its obligations hereunder if such non-performance or delay is due to a case of force majeure as defined by French law and jurisprudence.
Applicable law and jurisdiction
These General Conditions are governed by and construed in accordance with the laws of France. Any dispute arising from or relating to these General Conditions, including disputes regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the French courts. As a consumer, you also benefit from the protection afforded to you by the mandatory provisions of the law of your country of residence.