Introduction
This Shipping Policy outlines the terms, methods, timeframes, and costs associated with the delivery of orders placed on our online store at onlineshopapc.com. Please read this information carefully before placing your order. By purchasing from Online shop A.P.C., you agree to the terms described in this policy.

Processing Time & Order Fulfillment

Once your order is confirmed, you will receive an order confirmation email. When your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking information and a link to monitor your package’s journey. You can also check the status of your order at any time by logging into your customer account on our website.

Please note that all orders are subject to product availability. In the rare event that an item is out of stock after you place your order, our customer service team will contact you promptly to discuss options, which may include a backorder, substitution, or cancellation with a full refund.

Shipping Destinations
Online shop A.P.C. offers international shipping to numerous countries worldwide. To see if we deliver to your location, please enter your country at checkout. We currently maintain separate dedicated online stores for certain regions (including but not limited to the United States, Canada, Japan, South Korea, and Australia). Customers located in these regions are kindly directed to their local website for the most accurate shipping options and localized service.

Please be aware that any shipments destined for addresses outside the European Union (except Switzerland and Norway) are shipped on a Delivery Duty Unpaid (DDU) basis. This means that the displayed price does not include potential import duties, taxes (such as VAT or GST), or customs clearance fees. These charges are the responsibility of the recipient and will be levied by the local customs authorities or the shipping carrier upon the parcel’s arrival in the destination country. Online shop A.P.C. has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information.

Shipping Methods & Carriers
We partner with reputable international and local courier services (such as Colissimo, Chronopost, UPS, and others) to ensure reliable delivery. The specific carrier used for your order will be selected by our logistics team based on your delivery destination, the service level chosen, and efficiency.

For most regions, we offer different shipping tiers. The available options, such as Standard Shipping or Express Shipping, along with their associated costs and estimated delivery windows, will be clearly presented and calculated in real-time during the checkout process before you finalize your payment. Delivery times are estimates and commence from the date of dispatch, not the date of order placement. They do not include customs clearance time, which can vary and is beyond our control.

Shipping Costs
Shipping costs are calculated based on the total weight and dimensions of your order, your selected shipping method, and the destination country. The exact shipping fee for your order will be displayed on the order summary page before you confirm your purchase.

We may periodically offer promotional free or reduced-rate shipping on qualifying orders. The terms of such promotions (e.g., minimum order value) will be clearly stated at the time of the offer.

Delivery & Tracking
It is your responsibility to ensure the shipping address you provide is complete and accurate. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses supplied by the customer.

Once your order is dispatched, you will be able to track its progress using the tracking number provided in your shipping confirmation email. You can also find this number in your account under “My Orders.” The tracking link will typically provide detailed updates from the carrier.

If no one is available at the delivery address to sign for the package, the carrier will usually leave a notification and may attempt redelivery or hold the parcel at a local depot for collection. Please follow the instructions on the carrier’s notification. For security and liability reasons, Online shop A.P.C. does not ship orders to P.O. Box addresses.

Delivery Issues
While we strive for a seamless delivery experience, issues can sometimes occur.

• Failed Delivery Attempts: If delivery attempts fail due to an incorrect address or absence of the recipient, and the parcel is returned to us, we will contact you. Additional shipping charges will apply to resend the order.
• Lost or Stolen Packages: If your tracking information indicates that your package was delivered but you have not received it, please first check with neighbors or your building’s management. If the parcel remains missing, contact our customer service team immediately, and we will initiate an investigation with the carrier.
• Damaged Parcel: If your parcel arrives visibly damaged, please note the damage on the carrier’s delivery receipt before signing for it, if possible. Refuse the delivery if the damage is severe. Contact our customer service within a reasonable timeframe with photos of the damaged parcel and its contents so we can resolve the issue.
• Delays: We provide estimated delivery timescales but cannot guarantee them, as delays can occasionally happen due to carrier processing, adverse weather, customs inspections, or other unforeseen circumstances. We appreciate your patience in such situations.

Order Changes, Cancellations, and Address Modifications
Due to our fast processing system, we are unable to modify or cancel an order once it has been placed and confirmed. Similarly, we cannot guarantee that we will be able to change the shipping address after an order is confirmed. If you need to make an urgent change, please contact our customer service team immediately via the contact form on our website, and we will make our best effort to accommodate your request, though success is not guaranteed. If the change is not possible, you may need to refuse the delivery when it arrives and follow our standard returns process.

Returns Related to Shipping
If you wish to return an item, please refer to our separate Return & Refund Policy for detailed instructions. Note that returns are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item shipped). In cases where a prepaid return label is provided by us, it must be used as instructed.

Contact for Shipping Inquiries
For any questions regarding your order’s shipment that are not covered in this policy, please contact our customer service team through the dedicated contact form available on the onlineshopapc.com website. Please have your order number ready for a faster response.

Policy Updates
Online shop A.P.C. reserves the right to amend this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for updates.